Overview of Terms
Hello Hyperlocal is built on verified physical residency, neighbour trust, and backing local independent merchants. We require honest participation, civil discourse, and zero commercial spam.
1. Acceptance of Terms
By creating an account, downloading the application, or accessing the website of Hello Hyperlocal (Pty) Ltd (“Hello Hyperlocal”, “we”, “our”, or “us”), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you must not use our services.
2. Resident Eligibility & Verification
To unlock resident privileges in a specific suburb (such as posting on the localized community feed, voting on ward initiatives, or claiming merchant perk passes), you must:
- Be at least 18 years of age.
- Reside physically within the geographic boundaries of the selected suburb or ward.
- Submit acceptable proof of physical residency upon registration.
- Maintain only one active resident account associated with your verified primary address.
3. Community Conduct & Safety Standards
Our network exists to celebrate neighbourhood life and facilitate civic action. You agree that you will NOT:
- Post false, defamatory, harassing, discriminatory, or hateful content targeting neighbours or businesses.
- Broadcast private personal details (doxxing) or CCTV footage of individuals without consent.
- Spam the community feed with multi-level marketing, unauthorized commercial broadcasts, or irrelevant solicitations.
- Impersonate another person, suburb representative, security provider, or municipal official.
4. Local Business & Merchant Rules
Independent merchants registered on Hello Hyperlocal agree to:
- Provide accurate business profiles, operational hours, and storefront locations.
- Honor published resident-exclusive discounts and promotional perk passes presented in the app.
- Comply with all South African consumer protection legislation (Consumer Protection Act 68 of 2008).
5. Disclaimers & Municipal Alerts
While Hello Hyperlocal strives to provide accurate, real-time load-shedding alerts, municipal notices, and emergency updates, these are compiled from community inputs and public utility disclosures. We do not guarantee continuous utility supply or absolute accuracy of third-party public utility schedules.
6. Governing Law (South Africa)
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of South Africa.